Respect

I will show respect to all customers, team members, suppliers, partners, and individuals. I will show my respect through truly listening and affirming reception of others’ thoughts, ideas, and contributions. I will be polite at all times. I never forget that I must earn the respect of others over time, and that respect that has taken years to strengthen can also vanish in a single moment. I will strive to consider the situation and viewpoints of everyone I interact with so I can be as respectful as possible of their goals, concerns, and priorities. My respect extends equally to all people.

 Integrity

I will always speak the truth, make decisions and take action based on ‘what’ is right not ‘who’ is right. I will be honest and true with myself first, and strive to be authentic and earn a reputation of always being honest. I will only speak or write things that I believe to be true, and I will deliver and stand behind any promises I have made.

Professionalism

I hold myself to a standard of professionalism at all times. I acknowledge that my professionalism must be practiced in the way I communicate, the way I ‘show up’, the way I follow through, my punctuality, my relationships, and every other aspect of my behavior and actions. Regardless of fluctuations, changes, delays, interactions or other external factors I will never forget I am in charge of my own professionalism. I am consistent in my mindset, behaviours and actions to ensure customers and team members can count on me. I will follow our systems and protocols and will contribute ideas to the improvement of our systems whenever I can. I remember that my customers trust me for my professionalism, standards and consistency. I am dependable, attentive and responsive.

Safety

I will never compromise safety. The immediate and indirect safety of customers, team members, and all individuals is my primary consideration at all times. I follow my safety training, my company safety protocols, and look for ways to enhance our safety standards at every occasion.

Teamwork

I work to be a good team member everyday. I acknowledge I am part of an immediate team, a larger team, and an industry wide team at any given time. I proactively contribute to a positive working environment and support other members at all times. I will ensure my actions are moving towards our vision and I trust all members of my team to fulfill their roles and duties. I will always uphold our points of culture - living them myself first. I recognize that our wins are thanks to a contribution from each individual on our team.

Leadership

I believe the first duty of leadership is service, and I always remember that I serve my company, my team members, my customers, and my community. I focus on bringing inspiration and guidance to all whom I lead. As a leader I influence my role, my team, my customers’ experience, my company, my industry, and my community. As a leader I do my part to propel the team towards achieving our common goal and our vision.

 Communication

I take complete responsibility for my communication and understand my communication includes my written and spoken words, my tone, and my body language. I communicate directly and factually. I understand project timelines, details, customer requests, relationships, and every aspect of our business can be ruined with poor communication. I never assume and I proactively communicate at all times. I will be accountable to respond quickly, professionally and effectively. The nature and pace of my role and industry will have me adapting to situations and incidents, yet I will respond quicker and stronger because of my proactive preparation habits. I will recognize and communicate admirable effort, results, deeds, wins, and actions with specific and sincere language.

Knowledge

I have thorough knowledge yet I am always looking to increase and expand my knowledge. I consistently learn to become of greater value to my customers, my team, and my industry. I am open and receptive to others who offer me knowledge, and I abundantly share my knowledge with others. I keep current and updated with ever-changing trends in the industry, business, and never rest on my current knowledge base.

Balance

I will continually seek to be in harmony with my professional and personal life. When I am at work I will be focused and intentional on my work, and when I am living life I will be focused and intentional on living life. I will be present and engaged with where I currently am, and who I am with. I understand everything I do is better when I have balance in my life.

Fun

I can be completely professional and also have fun. I am aware of how my communication, mood, behaviour and actions influence others’ ability to have fun. I will strive to have fun and allow myself to enjoy a laugh whenever possible.